Onsite warranty is a term often used by most laptop manufacturers. But the problem is that many users don’t even know what an onsite warranty is and how to claim it.
Well, it’s not a technical term. It’s just a simple term that we will explain in a moment.
But Before that, you should know where an onsite warranty is most applicable.
This term is used for electronic products, but it’s mainly used for laptops.
Laptop Brands like Acer, Lenovo, HP, Asus, and others offer an onsite warranty of one or two years.
What is Onsite Warranty For Laptop?
Let’s make it simple to understand. Onsite warranty means the company will repair your laptop at your home or your current location.
They will send a technician to your location to fulfill the warranty commitment.
Now, one might wonder, what if you buy a laptop in Delhi and are currently in Mumbai? What happens to the onsite warranty service in such a scenario?
These places could be anything. There is no need to worry about it. The company will send a technician to your current location, no matter where you are in the country.
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How to Claim Onsite Warranty?
To claim your onsite warranty, you need to contact customer care. They will transfer your call to the technical team, where you can share your exact problem.
They will ask for your laptop serial numbers and a few more details.
Then, they will typically run a diagnostic test on your laptop, often remotely, to identify the problem.
Afterward, a technician will come to your doorstep within 2-5 days to replace the faulty part.
If the required part isn’t available, they may either ask you to wait for a few more days or take your laptop with them.
Once the replacement is completed, they will contact you, and you can retrieve your laptop.
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Offsite vs Onsite Warranty
Offsite Warranty | Onsite Warranty |
---|---|
• In this case, you would need to bring your laptop to the nearest service center for repair. | • Here, a technician will come to your location to repair your laptop. |
• It can take 1-3 weeks days to repair your laptop. | • In most cases, your laptop gets repair on the spot. |
• Finding the service center for every company near your location is not easy. | • Here, you don’t need to worry about the service centers near your location. |
• While offsite warranty applies equally to both urban and rural areas, it’s worth noting that urban areas are likely to have more service centers. | • Onsite warranty is also not as effective in rural/village areas. |
So, these are the main differences between offsite and onsite warranties.
If possible, opt for laptops that offer both onsite and offsite warranty.
Also check these Best Intel i5 Laptops under 50000 with 8 or 16GB GB RAM.
We hope you now have a clear understanding of Onsite Warranty.
If you still have any doubts, please feel free to ask in the comment section.